Contact your device manufacturer for more support and troubleshooting options. Before you do that, however, try resetting your Chromebook using a recovery drive (this will erase your apps and settings).

You may have to replace your Chromebook’s hard drive if it comes on but fails to load Chrome OS. If you’re able to access Chrome OS on the external monitor but your Chromebook’s built-in screen remains black, visit a nearby computer repair store to have the screen checked for hardware damage.Ī broken hard drive could also be the root cause of the black screen issue. To be sure, connect your Chromebook to an external monitor. Your Chromebook’s screen might be damaged if none of these troubleshooting tricks resolve the problem. Bring Your Chromebook’s Screen Back to Life To reset a non-battery-powered Chromebook, unplug and reconnect its power cable, then turn on the device.Ĭheck out this Chromebook Help Center tutorial for more device-specific steps on resetting a Chromebook’s hardware. Some Chromebooks with removable batteries can be reset by removing and re-inserting the battery.

Google chrome laptop master reset